Cisco VOIP CallManager Features

By donmc, 14 September, 2009
Topic
Technology

The Cisco Unified CME system supports features you would come to expect from a time-division multiplexing (TDM) PBX or key system. These features can be divided into four categories: system, phone, trunk, and voice mail features. The major features in each category are included in the following list (current as of CME Version 4.3):

System Features

  • Account codes and Call Detail Record (CDR) field entry
  • Callback busy subscriber and camp-on
  • Per-phone call coverage rules
  • Call hold and retrieve
  • Call park: personal and directed
  • Call transfer and park recall
  • Call park assign to extension
  • Call pickup directed
  • Call pickup local group
  • Call pickup explicit group
  • Call transfer: consultative and blind
  • Call waiting
  • Computer telephony integration (CTI) with Microsoft CRM and Outlook using Cisco IOS Software Telephony Services Provider (TSP)
  • E911 with two emergency location numbers per zone, unlimited zones per site
  • Eight-party impromptu conferencing
  • Directory services using XML
  • Hunt groups: sequential, circular, parallel (blast), and longest idle
  • Hunt-group dynamic login and logout
  • Hunt-groups statistics: daily and hourly
  • Intercom
  • Meet-me conferencing (32 party)
  • Music on Hold (MOH): internal or external
    source
  • Night service bell or call forwarding
  • Overlay extensions for enhanced call coverage
  • Called-name display for overlay extensions
  • Paging: internal through IP phones or to external system
  • Per-call caller ID blocking
  • Secondary dial tone
  • Standards-based network call transfer and call forwarding using H.450
  • Additional system speed-dial option through XML service
  • Time-of-day and day-of-week call blocking
  • Customizable called-name display
  • Support of SRST fallback service phone auto-registration
  • Basic automatic call distributor (B-ACD) (three queues) with auto-attendant and call statistics
  • Display of number of calls in queue on IP phone
  • Agent login and logout of B-ACD hunt group
  • Integration with Cisco Unified Contact Center Express 5.0 for advanced call center features with support for up to 50 agents, agent supervisors, call recording, silent monitoring, and reporting features
  • Secure Real-Time Protocol (SRTP), providing media encryption for calls on the IP network
  • Secure voice IP phone certificate authentication and provisioning plus secure device signaling using Transport Layer Security (TLS)

Phone Features

  • Maximum 250 phones per system
  • Up to 34 line appearances per phone
  • Attendant console functions using Cisco Unified IP Phone Expansion Module 7914
  • Fast transfer: blind or consult
  • Busy lamp
  • Silent ringing options
  • Automatic line selection for outbound calls
  • Call forward on busy, no answer, and all (internal or external)
  • Call-forward-all restriction control
  • Do not disturb (DND)
  • Feature ring with DND set
  • IP phone display of DND state
  • Dial-plan pattern load on SIP phones
  • Diversion of calls directly to voice mail
  • Customization of softkeys
  • Enable and disable call-waiting notification per line
  • Call waiting with overlay directory number
  • Call-waiting ring
  • Dual or 8 call line appearances per button
  • After-hours toll-bar override
  • Auto-answer with headset
  • European date formats
  • Hook flash passthrough across analog PSTN trunks
  • Idle URL: periodically push messages or graphics on IP phones
  • Last-number redial
  • Live record to Cisco Unity Express mailbox
  • Local name directory lookup
  • On-hook dialing
  • Station speed dial with configuration changes from IP phone
  • System speed dial for 10,000 numbers
  • Silent and feature ring options
  • SIP-based line-side subscribe, providing basic presence of phone status
  • Transfer to voice mail softkey
  • Call barge with privacy on shared lines
  • Access features using softkeys or feature access codes
  • Remote teleworker IP phone support
  • Dynamic hunt-group join or leave
  • Support for analog phones using Cisco ATA 186 Analog Telephone Adapter or Cisco VG224 Analog Phone Gateway in SCCP mode
  • Support for fax machines on Foreign Exchange Station (FXS) ports or ATA using H.323, SCCP, or SIP
  • XML application services on Cisco Unified IP display phones
  • Station-to-station video with voice using Cisco Unified Video Advantage or Cisco Unified IP Phone 7985G endpoints
  • Extension mobility within the single site
  • Wideband audio (G.722) and iLBC codec

Trunk Features

  • Analog Foreign Exchange Office (FXO) loop and ground start
  • Ear and mouth (E&M)
  • Basic Rate Interface (BRI) and Primary Rate Interface (PRI) support (NI2, 4ESS, 5ESS, EuroISDN, DMS100, and DMS250) and several other switch types currently supported in Cisco IOS Software
  • Caller ID name and number
  • Automatic number identification (ANI)
  • Digital trunk support (T1/E1)
  • Direct inward dialing (DID)
  • Direct outward dialing
  • E1 R2 support
  • Dedicated trunk mapping to phone button
  • H.323 trunks with H.450 support
  • H450.12 automatic detection of H.450 support for remote H.323 endpoints
  • H.323-to-H.323 hairpin call routing for non-H.450-compliant H.323 endpoints
  • SIP trunks and RFC 2833 support
  • Transcoding with G.711, G.729a, and iLBC
  • ISDN Q.SIG supplementary services of basic calls, including call forwarding busy, no answer, all; calling name and line identification (CLIP and CNIP); connected line and name identification (COLP and CONP); message waiting indicator (MWI) and message center support; MWI passthrough QSIG-to-TDM voice mail

Voice Mail Features

  • Integrated voice mail and auto-attendant solution with Cisco Unity Express
  • Integration with Cisco Unity Voice Mail and Cisco Unity Unified Messaging, or third-party voice mail integration (H.323, SIP, or dual-tone multifrequency [DTMF])