What is going on these days ?
In the last week I have entered into projects with two separate customers who have been terrorized (the customer's wording, in one case) by their existing IT vendor, and want to find a new provider who won't attack them...
I find it hard to think with.
I have been told stories that demonstrate extremely poor character being played out in cases where the IT vendor has had a long-term (more than 1 year) relationship in place. One customer put it this way: "familiarity breeds contempt".